Tagged: technology

The Week in Social: Virgin Media get schooled, angry Facebook Moderator schools us and those New York ATM receipts

The Week in SocialThe pauper and the millionaire at the same ATM. An image of two receipts found at a New York ATM did the rounds this week and made us think about the type of wealth disparity that exists. One customer has a balance of over a million dollars while the other has insufficient funds. They are both litterers though.

Deceased man fails to pay Virgin Media bill. Every week another company has a painful learning experience connected with social media. When Virgin Media sent an automated bill that acknowledged that the customer was deceased but charged an additional fee anyway. Jim Bowden, the man’s son-in-law, took to Facebook with a very witty, highly sharable response. Social networking expert, Dr Lisa Harris told the BBC that ‘companies need to realise that people have more power than they used to’. Virgin Media have since cancelled the bill, apologised and made a charitable donation.Grab from Facebook about Virgin Media bill for deceased man

Facebook Moderator: ‘You should be ashamed’ “Can you think up a human horror? I’ve probably seen it or a picture or video of something very similar.” We usually hear about Facebook moderators when they remove images of a mother breastfeeding or the photo of the elbow that looked like a breast. However, contain your outrage, because one Facebook moderator “really doesn’t give a shit” as they have far more important work to do. You might think twice about reporting your ‘offence’ once you’ve read this pretty frank blogpost about what really goes on. A must read.

Thomas Dolby’s The Invisible Lighthouse A treat for anyone in London next week as electronic music pioneer, Thomas Dolby, narrates and performs live to his short film as part of Ditto’s Campfire series. Tickets are free, but move fast.

And finally We leave you with news that a cat on a Roomba, dressed as a shark, has shambolically chased a duckling.

See you in seven.

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Enda Guinan is a consultant and trainer offering advice on social media strategy and product delivery for individuals and small businesses. Get in touch to see how you can make the best use of your time and energy as you put together your social media plans.

The Week in Social: Boston & Social Media, Silver Surfers and ‘boring’ site wins design award

Boston Tweets Silver Surfers Gov.co website logoBoston  As events seem to be coming to some kind of tragic conclusion as I write, the roles of social vs traditional news media are once more under scrutiny. Breaking news through Twitter and Facebook is certainly fast but that speed is acquired by sacrificing context and verification say many. io9 outline some of the ways in which the Twitter activity around the Boston Marathon give us hope that ‘our social media networks may be maturing into trusted news sources’.

Silver Surfers (again) ‘My social friends want me to tweeter and to twit’ says one senior in this clip from NBC News on how a demand for social media training is increasing among an older generation of users. It will be interesting to see what kind of impact this kind of connectivity will have on feelings of isolation and loneliness often associated with old age.

Design Award for Gov.uk “It looks like one of those placeholder websites they put on expired domains” says one commenter, but the stripped down functionality of the UK’s gove.uk site has earned it Best Design of the Year by the Design Museum. Plenty of info in there about employment but no mention of resignation by cake.

Who let this guy on television? Like the world needs another opinionated talking head…

See you in seven.

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Enda Guinan is a consultant and trainer offering advice on social media strategy and product delivery for individuals and small businesses. Get in touch to see how you can make the best use of your time and energy as you put together your social media plans.

Ten Trends for 2013 from JWT Intelligence [Slideshare]

It’s time for JWTIntelligence’s annual forecast of trends for the near future and this year they have a nod towards health. “Many of our trends reflect how businesses are driving, leveraging or counteracting its omnipresence in our lives, and how consumers are responding to its pull. We also put a spotlight on health, with two separate trends examining the rising awareness around the impact of stress and happiness on well-being and how businesses are addressing it.”

The full report is available (if you have $250 to spare).

JWT Intelligence on Slideshare